What type of insurance do you accept, and how much will my insurance cover?
Yes, we accept Medicaid, NC HealthChoice, and BCBS.
For Medicaid clients, you are fully covered.
For NC HealthChoice clients, you may possibly have a $5.00 copay per session.
For BCBS clients, depending on your deductible, you may be responsible for the full cost of each session until your deductible is met. If you have any further questions, please contact your provider.
How much does each session cost?
Each session costs $150.00 for out of pocket.
The regular session rate for BCBS is $100.52, until the deductible has been met.
What type of payment do you accept?
We accept cash, check, or credit/debit card.
Why do you need our credit card info at the intake assessment?
We take your payment information at the first session to ensure that we will not be held accountable for any unpaid invoices. Your payment information is closely guarded by our administrative staff via an encrypted format. If you have questions about this process, please contact Trent Morrow at 704 995 7312.
Do you offer family therapy sessions?
Yes, family therapy session are available. If you request for family therapy, your individual therapist will facilitate/mediate the session to ensure communication remains respectful.
As a parent, do I have to be present at every session?
Yes, we like to meet with a parent for at least 5 minutes at the beginning or at the end of each session.
How many sessions will I attend?
On average clients will attend 8-12 sessions, while some clients only need 2-3 sessions; if additional sessions are required, your individual therapist will re-assessed and discussed with you.
How often will I attend sessions?
Typically, you will attend one appointment per week for the first few sessions. After that, you may attend every other week, once a month or once every few months. Your individual therapist will reassess as you continue through therapy.
How long will each session last?
Each session ranges between 50-60 minutes.
What about suicidal thoughts?
If you are having suicidal thoughts, please contact your therapists immediately. If you are not able to get in touch with your therapist, either: -Immediately call 911 -Immediately call Mecklenburg Mobile Crisis at 704-566-3410 -Immediately call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255)
How do I schedule an intake, follow-up appointment, or communicate with my therapist?
You may call, text, or email your therapist.
What are your appointment hours?
Each therapists appointment times vary; please check with your therapist for his/her hours. We do not schedule weekend appointments. If you are going to be more than a ten minutes late, we will need to reschedule in order to provide a proper therapeutic session.
What if I need to cancel my appt?
We require 48 hour notice for cancellations. If you cancel with less than a 24 hour notice, you will be charged for the appointment. However, if you reschedule within the same week, you will not be charged for cancelling. ***if you have Medicaid coverage, we cannot charge you for any missed appointments.
Can I know what my child discusses in their session?
If your child is under 18 yrs old, you have the right to view any of their session notes. In order to build a trusting relationship with your child, the therapist will typically not divulge information unless it is life threatening or damaging to the child’s health.
Is my session confidential?
Everything we talk about inside the room is confidential. Please do not discuss anything in the waiting room where other clients are around. All personal information remains confidential from your school, place of work, and friends/family UNLESS you sign a release of information.
How can I help my child throughout therapy?
Forming a trusting relationship with your child is the most effective way to facilitate change. We will work together to make incremental changes in order for everyone to benefit.
What makes L&B Counseling different from other practices?
We pride ourselves in offering creative, “outside the box” and “outside the office” techniques. The most important factor in determining a client’s success in therapy is the relationship between the client and therapist. The best way to form this kind of relationship is to engage clients in areas that interest or excite them. Examples: throwing a football together, playing tennis, going on a walk, playing board games and card games, building lego sets and different art activities.
What if I have any questions, concerns or positive or negative feedback regarding my therapist or my therapy sessions?
Feel free to communicate via text/email/or phone call with your therapist. You may also contact the supervisor of L&B Counseling, Trent Morrow at 704-995-7312.