Schedule Therapy in Charlotte, NC
Whether you’re a new or returning client, we’ll make getting scheduled simple.
L & B Counseling offers in-person therapy in Ballantyne and virtual counseling throughout North Carolina for anxiety, depression, ADHD, stress, burnout, trauma, and related concerns.
New Clients
Start with a therapist who fits your needs.
Reaching out for therapy can feel like a big step. We want the scheduling process to feel straightforward.
Complete our new client inquiry form, and a member of the L & B Counseling team will typically contact you within one business day to review your needs, availability, insurance, and therapist preferences.
We’ll help determine which clinician may be the best fit based on concerns such as anxiety, depression, ADHD, stress, burnout, trauma, school pressure, perfectionism, and life transitions.
What to Expect
1. Submit your inquiry.
Tell us a little about what you’re looking for, your schedule, insurance, and whether you prefer in-person or virtual therapy.
2. Hear from our team within one business day.
A member of our team will contact you by phone and/or email to review your inquiry and discuss available therapist options.
3. Choose a therapist and appointment time.
We’ll help match you with a clinician based on your needs, goals, scheduling preferences, and insurance coverage.
4. Complete your secure intake paperwork.
You’ll receive access to our secure client portal to complete intake forms and confirm your first appointment. Please complete all forms at least 24 hours before your session so your therapist has time to review them.
Your First Appointment
New clients begin with an initial therapy appointment lasting approximately 53 minutes.
Appointments are available:
- In person at our Ballantyne office in Charlotte
- Virtually for clients located in North Carolina
- With clinicians who accept BCBS and Aetna
- Through self-pay options
- With Healthy Blue through select clinicians, when applicable
Insurance coverage varies by clinician and plan, so our team can help determine the best fit.
Request a New Client Appointment
Not Sure What Kind of Therapist You Need?
That’s okay.
You do not need to know whether you need CBT, trauma therapy, ADHD support, or another specific approach before contacting us.
Tell us what you’ve been experiencing, and our team can help connect you with a therapist whose experience matches your needs.
You may be looking for help with:
- Anxiety or constant overthinking
- Depression or low motivation
- ADHD or executive-function difficulties
- Stress, burnout, or feeling overwhelmed
- Trauma
- School or academic pressure
- Perfectionism
- Life transitions
Existing Clients
Welcome back.
Existing clients can manage appointments and account information through the secure client portal.
You can use the portal to:
- Schedule, reschedule, or cancel appointments
- Update payment information
- Update insurance information
- Access superbills
- View billing statements and invoices
- Complete or update paperwork
If you have difficulty accessing the portal or need help scheduling, email hello@landbcounseling.net.
Frequently Asked Questions About Scheduling
How quickly will someone contact me?
We typically respond to new-client inquiries within one business day.
Can I request a specific therapist?
Yes. You can include a therapist preference on your inquiry form. If that therapist is unavailable or not the best clinical match, our team can discuss other options with you.
Do you offer virtual therapy?
Yes. Virtual therapy is available to clients located in North Carolina.
Do you offer in-person therapy?
Yes. In-person appointments are available at our Ballantyne office in Charlotte.
Do you accept insurance?
Many L & B Counseling clinicians accept BCBS and Aetna. Select clinicians may also accept Healthy Blue. Coverage depends on the clinician and your specific insurance plan.
What if I don’t know which therapist is right for me?
You don’t need to figure that out on your own. Our team will review your concerns, preferences, schedule, and insurance and help identify an appropriate therapist.
Do I need a diagnosis before scheduling?
No. You can reach out because you are struggling with anxiety, mood, stress, attention, trauma, or another concern even if you do not know exactly what is going on.