PRESCRIPTIONS & REFILL POLICY

L&B Counseling requires scheduled appointments for medication refills and does not provide refills if the patient is out of North Carolina. Federal controlled substances will not be refilled early or replaced if lost. Refill requests are not accepted over the phone without a recent visit according to advised intervals and are not made during evenings or weekends. Please allow 48-72 hours for the provider to refill your medication.
To ensure the best care, we may charge a fee for prescription requests resulting from missed or canceled appointments. This fee is $50 and will be charged to your client portal. Please inform your provider during appointments if you need a refill and check your bottle for remaining refills before requesting one between visits. We provide enough medication to last until your next follow-up appointment, so mid-term refills are generally unnecessary.
As a one-time courtesy, if you find yourself in need of a refill before your next appointment, you may be allowed a one-time refill request, subject to your provider’s approval.  This refill will be a bridge to ensure you have enough medication to safely reach your next scheduled appointment. However, no controlled substances will be given outside of appointments under any circumstances.